From your enquiry to handover
Choose a suitable service. We agree the task, materials and schedule in writing and start after you accept the proposal.
Choose a service
The catalogue shows the deliverables, price and scope of each service. Each service page also explains what you need to provide and what is excluded.
Browse the catalogueSend a non-binding enquiry
Add services to your selection and submit them with your contact details. For a business enquiry, we also need your company name. We discuss the project details afterwards.
View your selectionAgree the task together
We reply in writing and check whether the service fits your project. Before preparing a proposal, we discuss any overlap between packages or additional work.
Ask a question firstReview and accept the proposal
You receive a written proposal covering deliverables, scope, price, your contact and the schedule. Work begins once you accept and the agreed materials are available.
Read the service termsReceive the results
We hand over the report, design or developed feature. One round of written follow-up questions is included, even if your own team takes over the work afterwards.
See a sample deliverable
What we agree before starting
Your task
What website or application already exists? What needs to change, and what result do you need?
Materials and access
Depending on the service, we may need design files, sample data or test access. We ask for what is needed and agree how to share it with you.
Schedule and contact
Tell us your preferred date. Before you commit, we agree what is possible by then and who will look after your project.
Please do not send passwords, tokens or confidential customer data unless we have agreed how to share them.
Meet the teamDoes submitting an enquiry cost anything?
No. We first check whether the service fits your project. You receive a written proposal and then decide whether to accept it.
Do I have to take a call?
No. We discuss questions in writing. You can request a callback if you prefer to talk.
How long does a service take?
We agree a schedule based on the service and the materials required. It is included in the written proposal. Tell us your preferred date when we discuss the work.
What does the confirmation mean?
Your enquiry has been saved and assigned a reference. Use it when you contact us with questions. A contract is formed later, when you accept a proposal.
Is implementation included?
For a review, implementing the recommendations is separate work. Development services already include the agreed implementation. The precise scope is on the service page and later in the proposal.
Does a quarterly review start automatically?
No. A quarterly review also requires a separate agreement. We agree the baseline, start date, duration and cancellation terms first.