Implementation
Repair an existing workflow
An existing automation stalls or produces incorrect results. We investigate one workflow and fix up to three agreed causes.
Ongoing support / Process automation & systems integration
VAT-exempt under section 19 of the German VAT Act
Maintain existing automations
Review and make limited improvements to up to three existing workflows over four weeks, with a fixed time allowance, named responsibilities and documented changes.
US$799.00
Total price · one-offVAT-exempt under section 19 of the German VAT Act
- Up to three adopted workflows on one platform for four weeks
- Four scheduled checks of the agreed execution and error views
- Up to six working hours in total for review, corrections and coordination
Your enquiry is non-binding. An order is created only when you accept our quotation .
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Service scope
Your result
- A traceable review and change log for the confirmed period
- Documented time allowance used and suggestions for remaining work
Included
- Up to three adopted workflows on one platform for four weeks
- Four scheduled checks of the agreed execution and error views
- Up to six working hours in total for review, corrections and coordination
- Closing log, known open points and one written follow-up round
Excluded
- No round-the-clock availability or guaranteed resolution deadline
- No unlimited changes or new integrations
- No software fees or automatic renewal
Which projects does this service suit?
Suitable if …
- Existing workflows need scheduled checks and occasional small adjustments.
- You want clear responsibilities and available work scope.
Not suitable if …
- A business-critical process needs continuously staffed on-call support.
- Workflows first need complete development or undocumented takeover.
What this covers
Who looks after our automations after setup?
Even a tested workflow may need attention later: access expires, a field changes or a service returns different responses. This package gives maintenance a limited framework. For four weeks, up to three known workflows are checked at agreed times.
The six working hours cover checks, agreed corrections and communication. We make usage visible and prioritise open work with you. The period ends without automatic renewal; further support can be requested separately.
Scheduled checks with clear work scope
Before takeover, we review documentation and responsibilities. For each workflow, we record successful-run criteria and where error notices go. An uncommented collection of others' flows cannot reliably be supported as a known system.
Small corrections are implemented and tested within the confirmed allowance. If a larger change exceeds it, we record the extra need and agree a separate commission.
Does this sound familiar?
Nobody feels responsible
The workflow was set up, but its error view is not checked regularly. We define specific checks and a business contact for open decisions.
Small changes remain undone
A field name or mapping needs adjustment. The allowance provides agreed working scope without including unlimited new functions.
Effort should be traceable
You want to see what was checked and changed. The log connects completed tasks with used allowance and identified open points.
How we approach it.
Take over workflows
We review the documented state, access and intended error path. Support start, check dates and priorities are confirmed before commissioning.
Check and make limited corrections
Agreed views are checked at scheduled times. Corrections are prioritised, completed and tested within the shared hours allowance.
Close the period
You receive a log of checks, changes and open tasks. Continuation is agreed separately; unused or extra capacity is not silently reinterpreted.
After handover
Use the closing report to separate recurring errors from new development requests. A persistently unstable connection may need restructuring rather than the same small correction repeatedly.
The package provides planned maintenance. Binding response times, larger takeover volumes or on-call availability outside agreed hours need a different operational scope.
Describe a typical run: what triggers it, which programs are involved and when is it finished? An example without personal data is enough to begin.
Note exceptions, approximate frequency and the responsible person. Credentials, real customer messages and confidential documents do not belong in the enquiry form.
Terms used in this service
What does that mean?
- Allowance
- The working time jointly available for agreed activities. Checking and coordination take time too and count towards documented usage.
- Monitoring
- Observation of defined states or executions. Scope and frequency must be stated; a configured display does not mean continuously staffed monitoring.
- Support window
- The confirmed period for agreed services. This package ends after four weeks and triggers no automatic follow-on booking.
Before your enquiry
Questions about the offer.
What is included, what do you need and what happens after your enquiry?
The process in detail →Does support renew automatically?
No. The package applies once for four weeks from the confirmed start. Continuation is expressly agreed again.
Are six hours of pure development included?
The six hours jointly cover checks, corrections, tests and coordination. Effort is documented transparently.
What happens when the allowance is used up?
Open tasks are identified and prioritised. Additional work starts only after separate agreement; there is no implicit overrun.
How quickly is an error fixed?
The package includes scheduled checks, not a guaranteed resolution deadline. Work windows and availability are confirmed in writing beforehand.
Can you take over undocumented automation?
Its expected behaviour and technical structure must first be clarified. If separate analysis or repair is needed, that scope is agreed before support begins.
When does work begin?
We confirm the start and delivery deadline in writing after reviewing your documents. The agreed scope and complete source data determine the schedule.
Which access is needed?
Documented, accessible workflows with known expected behaviour and a responsible person Agreed access rights, operating environment and support-window start Credentials must not be included in the enquiry. Details are agreed only after written commissioning.
What happens after handover?
One written follow-up round is included. The service scope lists the analyses, designs or technical changes covered by the package. We agree additional work with you before it begins.
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