Ongoing support
UX decision advice
You are choosing between product options. We compare up to three using your existing materials and write a decision brief.
Analysis / Product Design · UX · Collaboration
VAT-exempt under section 19 of the German VAT Act
UX working practices review
How do user questions inform your product decisions? We review documents and written feedback from your team and suggest up to five changes.
US$1,699.00Regular catalogue price US$1,999.00
Total price · one-offVAT-exempt under section 19 of the German VAT Act
- One product team with an identified collaboration question
- Up to five supplied process documents
- Written answers from no more than three internal participants
Your enquiry is non-binding. An order is created only when you accept our quotation .
Offer
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Service scope
Your result
- Assessment of the working practices examined, supported by supplied documents
- No more than five tasks with responsible roles; any maturity model used is named
Included
- One product team with an identified collaboration question
- Up to five supplied process documents
- Written answers from no more than three internal participants
- UX maturity assessment of research, decision paths, design handover and outcome review
- Up to five next steps with responsible roles and one written follow-up round
Excluded
- No assessment of individual employees or maturity certification
- No organisation-wide analysis or implementation of a change programme
- No user-interface audit or additional user interviews
Which projects does this service suit?
Suitable if …
- You want to understand where user knowledge is lost during planning or handover.
- The team can describe its processes and try individual changes itself.
Not suitable if …
- You want staff appraisal or a certificate for your company.
- You need complete reorganisation or ongoing process support.
What this covers
Why don't user insights reach our decisions?
An interview has been analysed and the design adjusted. Yet at handover, the team discusses the same question again. We investigate where insights, decisions or responsibilities get lost in the workflow.
The UX working-practices review examines one product team with an identified collaboration question. It uses up to five supplied process documents and written answers from no more than three internal participants. The focus is working practices, not individual employee performance.
What UX maturity means
A maturity model classifies working practices using defined criteria. For example, it can show whether a team regularly includes user research in decisions. We name the model used and base the assessment on documents you provide.
The result includes no more than five next steps with responsible roles. A step might be retaining decision reasoning in design handover or keeping open user questions visible in planning. An organisation-wide change programme is excluded. The aim is a manageable selection for the team examined.
Does this sound familiar?
Insights are collected but rarely used
Interview reports sit in a shared folder but barely feature in product decisions. Using your documents, we trace where insights enter planning and where that connection breaks.
Handovers cause recurring questions
Development asks about error states at every handover. Design already considers the views finished. We check which expectations and responsibilities are clarified at this point.
Nobody can name the next improvement
Everyone wants better UX work, but nobody knows where the team should begin. The review suggests up to five steps and names the responsibility each requires.
How we approach it.
Define a collaboration question
We clarify one specific question about collaboration in the product team and examine the agreed documents and answers. Organisation-wide analysis is outside the check.
Trace working processes through documents
Using documents, we trace how user questions, research, decisions and handovers connect. We record conflicting statements. Written feedback shows how participants describe the process; it does not replace observing every everyday situation.
Derive limited next steps
You receive up to five suggestions with suitable responsibilities. Your team can review and implement them itself. A change programme is excluded.
After handover
Discuss proposed steps with the roles involved. For example, define who checks unresolved error states before design handover and where the result is recorded. Such an agreement can be tried and reviewed in the next project.
The check does not assess individual performance. Nor does it automatically examine your product's user interface. If one product decision rather than collaboration is central, UX decision advice is a closer fit. Design implementation support covers specific handover comparisons during development.
Note the product question you want to clarify and the current state: idea, design or usable application. We discuss this after receiving your enquiry.
For interviews and tests, we agree participant selection and the handling of research data in advance. You do not need personal interview data or confidential project documents for the first contact.
Terms used in this service
What does that mean?
- UX maturity
- How firmly work on usability problems is embedded in team processes. For example, whether research results inform decisions and handovers are clarified. It is not staff appraisal.
- Decision path
- The path from an open question to a decision. It records which information was used, who decided and which assumptions still need checking.
- Responsible role
- Responsibility for a work step, such as checking a design handover. The review names the task; the team assigns it to a suitable person.
Before your enquiry
Questions about the offer.
What is included, what do you need and what happens after your enquiry?
The process in detail →Do you assess individual team members?
No. We consider the agreed processes, documents and handovers. Written feedback helps assess collaboration. The package is neither staff appraisal nor team certification.
Do we already need a dedicated UX team?
An existing product team and a specific collaboration question are what matter. Roles can be distributed differently. We first check whether sufficient documents and participants exist for the described investigation.
Do you introduce new processes afterwards?
The package provides an assessment and up to five next steps. Introducing new processes or a longer-term change programme is excluded. Responsible roles should be able to work on the proposed tasks specifically.
What does UX maturity mean in plain language?
It means how clearly UX work is integrated into the team's described workflow, including research, decisions, handover and outcome review. The assessment helps prioritise further steps. It is not a certificate, staff appraisal or statement about individual employees' worth.
Which documents are suitable?
Documents showing your actual process help, such as a research brief, decision template or design handover. The review examines no more than five supplied process documents. Their connection to the agreed question matters, not a comprehensive presentation of the whole company.
Does everyone in the team need interviewing?
The scope provides for written answers from no more than three internal participants. Additional interviews are excluded. The result accounts for the chosen evidence; it is not presented as a complete survey or representative view of the whole company.
Can the check help before we buy new tools?
If the collaboration question fits, the investigation can clarify which information or decision is missing from the existing process. A new tool is not automatically the answer. The service excludes procurement, licence advice and full introduction of a software platform.
When does work begin?
Document scope and the work window are confirmed in writing before commissioning.
Which access is needed?
An existing product team and a responsible contact Sanitised process documents that may be shared for review Up to three internal participants answering the agreed questions in writing Credentials must not be included in the enquiry. Details are agreed only after written commissioning.
What happens after handover?
One written follow-up round is included. The service scope lists the analyses, designs or technical changes covered by the package. We agree additional work with you before it begins.
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